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Presenting You and Your Business with Confidence
Thursday 18th April 2019
As clients and customers, when choosing who to do business with, we use all available signals to determine “is this a business that I can trust?”. We want to have confidence that this business will deliver what they promise to deliver, that they will care about us and that they will make the whole process as easy for us as possible. If they don’t appear to be confident about themselves and their offer, then there is no way that we will be confident in them either!
As the face of your business, this means that every time you communicate with potential and existing customers and clients, you need to display the confidence that will build their trust and allow strong and lasting relationships to grow. So how do you portray that confidence, even if you don’t feel it?
In this fun and interactive session with Deborah Clark of Get Real Training, you’ll investigate how to send the right messages through:
- The words you use
- The tone and quality of your voice
- Your body language and ‘non-verbal leakage’
- Your ability to question and listen
Learn some top tips for putting your most confident foot forward and showing the world that you are the ideal choice to do business with.